FortiMail service recovers after outage but cached state never normalizes
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail service recovers after outage but cached state never normalizes. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail background job runs on demand but fails unattended overnight
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail background job runs on demand but fails unattended overnight. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail update installs cleanly but one business-critical function disappears
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail update installs cleanly but one business-critical function disappears. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail authentication succeeds but downstream authorization still blocks access
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail authentication succeeds but downstream authorization still blocks access. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail search or indexing shows stale results after remediation
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail search or indexing shows stale results after remediation. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail role assignment looks correct but permission denial continues
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail role assignment looks correct but permission denial continues. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail newly created users or devices stay outside intended scope
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail newly created users or devices stay outside intended scope. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail policy exception fixes one case but similar workflows still fail
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail policy exception fixes one case but similar workflows still fail. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail connector health looks normal but data stops syncing
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail connector health looks normal but data stops syncing. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail logging shows delivery yet the target workflow never completes
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail logging shows delivery yet the target workflow never completes. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.