FortiMail quarantine or protection action triggers but recovery workflow fails
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail quarantine or protection action triggers but recovery workflow fails. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail configuration survives testing but resets after restart or sync
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail configuration survives testing but resets after restart or sync. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail workflow succeeds for one account but fails for shared or delegated access
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail workflow succeeds for one account but fails for shared or delegated access. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail feature works in web app but fails in desktop client
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail feature works in web app but fails in desktop client. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail alerts indicate success while end-user experience never changes
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail alerts indicate success while end-user experience never changes. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail credential or certificate rotation breaks an existing integration
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail credential or certificate rotation breaks an existing integration. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail new deployment works for pilot group but not for production rollout
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail new deployment works for pilot group but not for production rollout. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail healthy dashboard status masks a failing production workflow
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail healthy dashboard status masks a failing production workflow. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail policy change applies in admin console but target users never receive it
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail policy change applies in admin console but target users never receive it. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Exchange Online Protection branding or template change deploys but old content persists in user view
Issue Summary
This article covers a Exchange Online Protection within Email Security issue where Exchange Online Protection branding or template change deploys but old content persists in user view. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.