Microsoft Defender for Office 365 credential or certificate rotation breaks an existing integration
Issue Summary
This article covers a Microsoft Defender for Office 365 within Email Security issue where Microsoft Defender for Office 365 credential or certificate rotation breaks an existing integration. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Microsoft Defender for Office 365 new deployment works for pilot group but not for production rollout
Issue Summary
This article covers a Microsoft Defender for Office 365 within Email Security issue where Microsoft Defender for Office 365 new deployment works for pilot group but not for production rollout. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Microsoft Defender for Office 365 healthy dashboard status masks a failing production workflow
Issue Summary
This article covers a Microsoft Defender for Office 365 within Email Security issue where Microsoft Defender for Office 365 healthy dashboard status masks a failing production workflow. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Microsoft Defender for Office 365 policy change applies in admin console but target users never receive it
Issue Summary
This article covers a Microsoft Defender for Office 365 within Email Security issue where Microsoft Defender for Office 365 policy change applies in admin console but target users never receive it. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail branding or template change deploys but old content persists in user view
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail branding or template change deploys but old content persists in user view. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail integration duplicates actions and creates conflicting alerts
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail integration duplicates actions and creates conflicting alerts. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail failover or backup path tests cleanly but live cutover still fails
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail failover or backup path tests cleanly but live cutover still fails. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail remediation removes the symptom temporarily but issue returns after policy refresh
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail remediation removes the symptom temporarily but issue returns after policy refresh. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail client can reach the service but one dependency times out
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail client can reach the service but one dependency times out. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
FortiMail reporting totals diverge from trace or log evidence after changes
Issue Summary
This article covers a FortiMail within Email Security issue where FortiMail reporting totals diverge from trace or log evidence after changes. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.