Firewalls & Routing policy change applies in admin console but target users never receive it
Issue Summary
This article covers a Firewalls & Routing within Networking issue where Firewalls & Routing policy change applies in admin console but target users never receive it. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Outbound SMTP relay blocked because egress policy matches wrong object group
Issue Summary
This article covers a Firewalls & Routing issue where Outbound SMTP relay blocked because egress policy matches wrong object group. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Route-based tunnel carries traffic one way only after ISP failover
Issue Summary
This article covers a Firewalls & Routing issue where Route-based tunnel carries traffic one way only after ISP failover. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Firewall HA pair stays synchronized but secondary fails takeover test
Issue Summary
This article covers a Firewalls & Routing issue where Firewall HA pair stays synchronized but secondary fails takeover test. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Web filter category update blocks line-of-business app download endpoint
Issue Summary
This article covers a Firewalls & Routing problem centered on Web filter category update blocks line-of-business app download endpoint. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
Inter-VLAN routing works for ping but not for HTTPS sessions
Issue Summary
This article covers a Firewalls & Routing issue where Inter-VLAN routing works for ping but not for HTTPS sessions. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Edge firewall firmware upgrade resets one custom application rule
Issue Summary
This article covers a Firewalls & Routing problem centered on Edge firewall firmware upgrade resets one custom application rule. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
Static NAT entry published correctly yet source IP logging shows proxy address
Issue Summary
This article covers a Firewalls & Routing problem centered on Static NAT entry published correctly yet source IP logging shows proxy address. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
Port forward works externally but internal hairpin access fails
Issue Summary
This article covers a Firewalls & Routing issue where Port forward works externally but internal hairpin access fails. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Firewall geo-block policy stops vendor access from approved country range
Issue Summary
This article covers a Firewalls & Routing issue where Firewall geo-block policy stops vendor access from approved country range. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.