Entra sign-in logs show success but app still says unauthorized
Issue Summary
This article covers a Identity & MFA issue where Entra sign-in logs show success but app still says unauthorized. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Conditional Access policy report only mode differs from live result
Issue Summary
This article covers a Identity & MFA issue where Conditional Access policy report only mode differs from live result. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Legacy app password disabled and scanner workflow breaks
Issue Summary
This article covers a Identity & MFA problem centered on Legacy app password disabled and scanner workflow breaks. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
Hybrid join succeeds but primary refresh token missing
Issue Summary
This article covers a Identity & MFA issue where Hybrid join succeeds but primary refresh token missing. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Break glass account excluded from MFA cannot sign in
Issue Summary
This article covers a Identity & MFA issue where Break glass account excluded from MFA cannot sign in. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Authenticator number matching works but sign-in still denied
Issue Summary
This article covers a Identity & MFA issue where Authenticator number matching works but sign-in still denied. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Password writeback succeeds but users cannot unlock accounts
Issue Summary
This article covers a Identity & MFA issue where Password writeback succeeds but users cannot unlock accounts. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
Azure AD Connect sync errors after schema change
Issue Summary
This article covers a Identity & MFA issue where Azure AD Connect sync errors after schema change. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
MFA prompts delayed or never arriving
Issue Summary
This article covers a Identity & MFA problem centered on MFA prompts delayed or never arriving. Use the path below to verify symptoms, separate workstation-level causes from service-side causes, and escalate cleanly if standard repair steps do not hold.
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Teams sign-in loop after MFA enrollment
Issue Summary
This article covers a Identity & MFA issue where Teams sign-in loop after MFA enrollment. Use the path below to confirm scope, rule out simple causes, and move from user-safe checks into deeper administrator remediation without changing the article URL or taxonomy.
- Read more about Teams sign-in loop after MFA enrollment
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