Avanan admin sees malicious file verdict but user mailbox still shows clean banner
Issue Summary
This article covers a Avanan email-security issue where Avanan admin sees malicious file verdict but user mailbox still shows clean banner. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan detects impossible travel compromise but account already reauthenticated safely
Issue Summary
This article covers a Avanan email-security issue where Avanan detects impossible travel compromise but account already reauthenticated safely. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan DLP policy sees credit card patterns but exempts wrong finance group
Issue Summary
This article covers a Avanan email-security issue where Avanan DLP policy sees credit card patterns but exempts wrong finance group. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan remediation succeeds in Gmail but fails on shared Microsoft 365 mailbox
Issue Summary
This article covers a Avanan email-security issue where Avanan remediation succeeds in Gmail but fails on shared Microsoft 365 mailbox. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan quarantines user-reported phish but ticket workflow never updates
Issue Summary
This article covers a Avanan email-security issue where Avanan quarantines user-reported phish but ticket workflow never updates. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan and Microsoft Defender both act on the same message causing duplicate alerts
Issue Summary
This article covers a Avanan email-security issue where Avanan and Microsoft Defender both act on the same message causing duplicate alerts. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan API connection healthy but remediation actions delay by several minutes
Issue Summary
This article covers a Avanan email-security issue where Avanan API connection healthy but remediation actions delay by several minutes. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan vendor impersonation policy catches executives but misses shared mailbox abuse
Issue Summary
This article covers a Avanan email-security issue where Avanan vendor impersonation policy catches executives but misses shared mailbox abuse. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan quarantine action removes message but Outlook search still shows it
Issue Summary
This article covers a Avanan email-security issue where Avanan quarantine action removes message but Outlook search still shows it. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Avanan flags phishing correctly but user remediation notifications never send
Issue Summary
This article covers a Avanan email-security issue where Avanan flags phishing correctly but user remediation notifications never send. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.