Mimecast continuity inbox works but mail does not release cleanly after outage
Issue Summary
This article covers a Mimecast email-security issue where Mimecast continuity inbox works but mail does not release cleanly after outage. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Mimecast attachment management strips files users expect to receive
Issue Summary
This article covers a Mimecast email-security problem centered on Mimecast attachment management strips files users expect to receive. Use the path below to verify symptoms, identify whether the break is policy, routing, quarantine, identity, or integration related, and escalate cleanly if standard repair steps do not hold.
Mimecast sync with Microsoft 365 directory misses newly created mailboxes
Issue Summary
This article covers a Mimecast email-security issue where Mimecast sync with Microsoft 365 directory misses newly created mailboxes. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Mimecast URL Protect rewrites links that fail inside mobile Outlook
Issue Summary
This article covers a Mimecast email-security problem centered on Mimecast URL Protect rewrites links that fail inside mobile Outlook. Use the path below to verify symptoms, identify whether the break is policy, routing, quarantine, identity, or integration related, and escalate cleanly if standard repair steps do not hold.
Mimecast message held queue fills with routine internal mail
Issue Summary
This article covers a Mimecast email-security issue where Mimecast message held queue fills with routine internal mail. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Proofpoint outbound relay accepts mail but partner receives SPF or DKIM failures
Issue Summary
This article covers a Proofpoint email-security issue where Proofpoint outbound relay accepts mail but partner receives SPF or DKIM failures. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Proofpoint TAP alerts trigger but no matching user-facing quarantine entry appears
Issue Summary
This article covers a Proofpoint email-security issue where Proofpoint TAP alerts trigger but no matching user-facing quarantine entry appears. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Proofpoint holds invoices as suspicious despite approved sender allowlisting
Issue Summary
This article covers a Proofpoint email-security issue where Proofpoint holds invoices as suspicious despite approved sender allowlisting. Use the path below to confirm scope, separate mail-flow from policy and identity causes, and move from safe user checks into deeper administrative remediation without weakening protection broadly.
Proofpoint URL rewrite breaks legitimate Microsoft 365 links
Issue Summary
This article covers a Proofpoint email-security problem centered on Proofpoint URL rewrite breaks legitimate Microsoft 365 links. Use the path below to verify symptoms, identify whether the break is policy, routing, quarantine, identity, or integration related, and escalate cleanly if standard repair steps do not hold.
Proofpoint quarantine digest not delivered to users
Issue Summary
This article covers a Proofpoint email-security problem centered on Proofpoint quarantine digest not delivered to users. Use the path below to verify symptoms, identify whether the break is policy, routing, quarantine, identity, or integration related, and escalate cleanly if standard repair steps do not hold.