Avanan quarantine or protection action triggers but recovery workflow fails
Issue Summary
This article covers a Avanan within Email Security issue where Avanan quarantine or protection action triggers but recovery workflow fails. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan configuration survives testing but resets after restart or sync
Issue Summary
This article covers a Avanan within Email Security issue where Avanan configuration survives testing but resets after restart or sync. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan workflow succeeds for one account but fails for shared or delegated access
Issue Summary
This article covers a Avanan within Email Security issue where Avanan workflow succeeds for one account but fails for shared or delegated access. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan feature works in web app but fails in desktop client
Issue Summary
This article covers a Avanan within Email Security issue where Avanan feature works in web app but fails in desktop client. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan alerts indicate success while end-user experience never changes
Issue Summary
This article covers a Avanan within Email Security issue where Avanan alerts indicate success while end-user experience never changes. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan credential or certificate rotation breaks an existing integration
Issue Summary
This article covers a Avanan within Email Security issue where Avanan credential or certificate rotation breaks an existing integration. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan new deployment works for pilot group but not for production rollout
Issue Summary
This article covers a Avanan within Email Security issue where Avanan new deployment works for pilot group but not for production rollout. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan healthy dashboard status masks a failing production workflow
Issue Summary
This article covers a Avanan within Email Security issue where Avanan healthy dashboard status masks a failing production workflow. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Avanan policy change applies in admin console but target users never receive it
Issue Summary
This article covers a Avanan within Email Security issue where Avanan policy change applies in admin console but target users never receive it. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.
Microsoft Defender for Office 365 branding or template change deploys but old content persists in user view
Issue Summary
This article covers a Microsoft Defender for Office 365 within Email Security issue where Microsoft Defender for Office 365 branding or template change deploys but old content persists in user view. Use the path below to confirm scope, identify whether the break is policy, configuration, sync, identity, routing, or client related, and work through repair in a controlled Tier I / II / III path.